We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at https://olight.org/contact. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at https://olight.org/contact.
Buyer need to pay the return shipping fee
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3~5 days for your bank or credit card company to process and post the refund too.
1. Orders can be cancelled until it's shipped. To start a cancellation, you can contact us at https://olight.org/contact.
2. Once your order has been shipped, it can no longer be cancelled. and it will be treated as returns.
3.Please note: there will be a 0.6 USD handling fee for cancellation
4. Payment amount will be return in 7 working days if cancel success
, Guangdong Sheng
Email: [email protected]
if you have questions, or if you would like to make a complaint, please feel free to contact us